FAQ

Our solutions are mainly for organizations that need to automate important or high-volume communications: municipalities, utilities, public-sector bodies, insurers, operations teams, and SMBs. Depending on the context, we can help with a very targeted use case or a broader environment with integrations and ongoing operations.

Yes. Depending on the context, we can start with a proof of concept based on limited specifications to validate feasibility, integration, and expected outcomes. When relevant, this step can then evolve into a phased rollout.

It depends on the use case, expected volumes, and the level of integration required. Some simple scenarios can start quickly; others need more structured discovery. In a first conversation, we can usually indicate the level of effort and the best way to begin.

The first conversation is meant to understand your context: use case, volumes, constraints, integrations, and operational expectations. From there, we can recommend a realistic starting point and the right tracking metrics.

Yes, depending on the service and your technical context. We can work through APIs, secure exports, databases, or other mechanisms agreed with your team. The goal is to adapt to your constraints, not force a single model on you.

Depending on the service, we can automate communications across voice, SMS (short and long numbers), and email, as well as IVR interactions using speech recognition or DTMF keypad input. The channel mix depends on the use case, the target audience, and the required level of integration.

Yes, for services that require it and based on their criticality. Exact support, monitoring, and escalation terms depend on the service involved and the agreement in place.

Yes. We handle mission-critical and high-volume scenarios, with millions of communications processed each year. This is especially true for essential services we provide to Quebec ministries and public organizations, where reliability and performance are non-negotiable.

Yes. Depending on the selected service, data can remain in Quebec. The exact arrangements (hosting, residency, retention, and security) are defined upfront and documented for your IT and procurement teams.

Yes. Depending on your internal process, we can provide a security package or respond to IT/procurement questionnaires, including items such as access controls, hosting, data residency, operating processes, and other high-level information. More detailed information can be shared under NDA when needed.