Urgent incident
Inform an impacted area and provide clear instructions.
Typical message: Incident notice + immediate instructions + follow-up point.
Preferred channels: Voice • SMS
Operational outcome: Fast targeted outreach with traceability.
Citizen alerts & essential services
Send notifications at scale, across all your users or by geo-targeting.
Send emergency and service notifications quickly by voice, SMS, and email, with geo-targeting, segmentation, and full traceability.
- Targeted area
- Voice-SMS-email delivery
- Delivery tracking and traceability
The problem (emergency + operations)
- Leaks, outages, and incidents require fast communication
- You must reach a large volume of users in a short time
- Manual call trees are slow and hard to audit
- Inbound calls spike right after notifications
- Audit needs: who was reached, when, and how?
- Users expect to receive notifications according to their preferences
Key use cases
Service notice
Planned work, outages, closures.
Typical message: Work window, impacts, alternatives, or expected résolution time.
Preferred channels: SMS • Email
Operational outcome: Fewer unknowns for residents and better preparation.
Geographic targeting
Neighborhood, street, polygonal area.
Typical message: Localized communication adapted to the impacted area.
Preferred channels: Voice • SMS • Email
Operational outcome: Right audience, without over-notifying unaffected areas.
Drills and recurring campaigns
Exercises, seasonal messages, periodic notices.
Typical message: Drill or planned campaign communication.
Preferred channels: Email • SMS
Operational outcome: Continuous readiness and trained teams.
The SoftConseil solution (with Servatus)
Multi-channel (voice/SMS/email)
TTS voice, SMS, and email with retries and send windows.
Geo-targeting + segmentation
Area selection + segments (lists, categories).
Scenarios & governance
Templates, access levels, drills/exercises.
Reporting & traceability
Coverage, exceptions, campaign history.
Integrations (optional)
APIs/exports, links to external systems (GIS, incidents, CRM).
Reach the right area quickly, on the right channels, with scenarios aligned to your operations.