Customer experience
- Guided flow (speech or keypad)
- Immediate confirmation (reference)
- French/English support (if needed)
Insurance
Handle insurance call peaks with 24/7 IVR.
Automate seasonal storage/reactivation and other recurring requests with custom IVR, confirmations, and centralized back-office processing for your teams.
- Storage/reactivation request
- Guided IVR + validation
- Confirmation and handoff
The problem (very real)
- Seasonal peaks in spring/fall: long queues and abandonment
- High-volume, low-complexity requests consume agent time
- Inconsistent handling across agencies (scripts/validation)
- Need for traceability: confirmations, logs, tracking
- Policyholders expect 24/7 service
Core use case — Seasonal storage / return-to-road
Policyholders call 24/7, identify themselves, provide required info, receive a confirmation, and your team processes requests in a portal the next day (or per your process).
Operations
- Consolidated request list
- Visible exceptions (missing/invalid data)
- Export or integration into your systems
The SoftConseil solution
24/7 IVR (speech + DTMF)
Clear, accessible, tailored call flows.
Validation & confirmations
Fewer errors and standardized requests.
Back-office portal
Agency-level view, tracking and processing.
Integrations
Secure APIs/DB/exports based on your constraints.
Automate storage and reactivation requests with an IVR flow adapted to your volumes.