Traveler information
Conditions, hindrances, and closures by configurable categories.
- Content organized by road, region, or event type
- Clear caller guidance for faster self-service
Road Information (511-style)
24/7 511-style IVR to inform and route the public.
Deliver a clear, resilient phone service to share road conditions, guide callers, and transfer incident reports to the right team.
- Incoming caller
- IVR guides the caller
- Incident transfer + tracking
The challenge (high-availability public service)
- Call volumes surge during storms/incidents
- The service must remain accessible 24/7
- People need road conditions by route or access point
- Reporting a situation must route to the right team
- Accessibility: clear scripts, keypad (DTMF) option
- Reporting needs: volumes, call reasons, drop-offs, transfers
Key use cases
Voice-based search
Faster navigation than long menus with speech recognition.
- Understand road names and access points
- DTMF keypad fallback for accessibility and resilience
Reporting / intervention
Transfer to the right team with pre-transfer guidance.
- Routing based on operational rules and schedules
- Better routing quality under incident pressure
Information and non-urgent reporting
Route general inquiries and non-urgent reports to the right service.
- Separate flows by request type
- Directed transfer by route, region, or category
The service is configurable to your mandate: road information, caller guidance, and report transfers.
The SoftConseil solution
Custom IVR (speech + DTMF)
Optimized flows, shortcuts, and stronger accessibility.
Transfers and routing
Incident reporting routed quickly to the right team.
Integrations
Connect official data through APIs/DB/exports.
Monitoring and continuity
Operations, alerts, procedures, testing, and continuous improvement.
Reporting
Volumes, intents, drop-offs, transfers, and analytic exports.
Deliver a robust 24/7 road-information service tailored to peak periods.