Can you integrate with our planning software?

Yes, via secure APIs or exports depending on your context.

Can messages be personalized?

Yes, scripts and parameters are configurable (time, reference, etc.).

Voice, SMS, or email?

Based on your rules and rider preferences; multi-channel is possible.

Can riders confirm/cancel via SMS?

Yes (configurable options), with exception lists for follow-up.

Clear scripts, DTMF keypad option, and bilingual support if needed.

What if a rider doesn’t respond?

Configurable retry strategies + “needs follow-up” status.

What reporting do we get?

Reach rates, confirmations, exceptions, volumes, and history.

What’s included in the initial rollout?

Scenarios, scripts, integration, controlled rollout, tracking metrics, refinements.

Municipalities & paratransit

Reduce absences and cancellations in paratransit with automated reminders.

Automate day-before reminders, confirmations/cancellations, and imminent-arrival alerts by voice, SMS, and email, with status tracking and reporting for operations.

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Message templates
Multichannel communications
Cancellations and confirmations reported upstream

The operational problem

No-shows and late cancellations waste capacity and money
High inbound call volume for confirmations and changes
Vulnerable user base: communications must be simple and reliable
Disruptions (delays, weather) require fast outreach
Need reporting: who was reached, who confirmed, what exceptions remain?

Key use cases

Day-before reminder

Automated message sent the day before the booking.

Rider receives:

Voice call or email reminder
Essential details (date, time window, trip details)

Rider can:

Confirm or cancel the trip
Request a transfer to customer service

Operations get:

Automatic trip status updates

Confirmation / cancellation

Automated message sent after a schedule change.

Rider receives:

Voice, email, or SMS confirmation
Essential details (date, time window, trip details)

Rider can:

Request a transfer to customer service

Operations get:

Communication and phone-transfer reports

Imminent-arrival alert

Alert when the vehicle/taxi is approaching (e.g., "~15 minutes").

Rider receives:

Voice call, email, or SMS

Rider can:

Prepare for pickup
Cancel the trip

Operations get:

Better rider-vehicle synchronization
Fewer last-minute inbound calls

Scenarios and messages are configurable to your rules.

The SoftConseil solution (with Servatus)

Multichannel communications

Voice calls, SMS, and email based on your scenarios and preferences.

Reminders, confirmations, and notices

Day-before reminders, confirmation notices after changes, and imminent-arrival notices.

Cancellations and confirmations reported upstream

Status updates sent back to your systems for continuous operational follow-up.

Planning-system integration

Connect to your environment through APIs or exports, based on your context.

Operational reporting

Track communications sent, phone transfers, and trip statuses.

Reduce no-shows and cancellations with reminders and confirmations tailored to your operations.

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