Privacy Policy

1) Scope

This policy applies to softconseil.ca and our prospect interactions (e.g., contact forms, emails).

If you are a SoftConseil service customer, your contract and/or service documentation may include additional privacy and security terms.

2) Personal information we collect

We may collect the following categories of personal information:

Information you provide

• Name, email, phone (if provided), organization, role/title, message.

Technical website information

• IP address (often truncated/aggregated depending on the tool), browser type, pages visited, date/time, referrer.

Cookies / identifiers

• Necessary cookies for the site to function, and (based on your choices) analytics cookies.

We do not seek to collect sensitive information through this site. If you include sensitive details in a message, we will handle them carefully, but we recommend avoiding sending sensitive data via a web form.

3) Why we collect it (purposes)

We use personal information to:

• Respond to your requests (information, demo, meeting).
• Communicate with you about our solutions/products (based on your request or legitimate interest depending on context).
• Operate and secure the website (prevent abuse).
• Measure site usage and improve content (analytics, based on your choices).
• Meet legal obligations and handle privacy-related requests.

4) Cookies and analytics

A cookie is a small file stored on your device.

We use:

• Necessary cookies: required for the website to function.
• Analytics cookies: to understand usage and improve the site (based on your consent).

You can

• Manage cookies through your browser settings.
• Configure your browser to block/delete cookies (some features may be affected).

5) Sharing with third parties / service providers

We may share limited data with service providers that help us operate the site and manage communications, such as:

• Hosting and infrastructure
• Email/messaging
• Analytics tools
• Scheduling/booking tools (if used)

These providers are only authorized to use data to deliver the agreed services, under our instructions.

6) Transfers outside Quebec/Canada

Some providers or team members may be located outside your province or Canada. In that case, personal information may be processed in other jurisdictions.

We take reasonable measures to protect it, including contractual commitments and access controls.

7) Retention

We keep personal information as long as needed to:

• Respond to your request
• Maintain business records
• Meet legal obligations

Exact retention periods depend on the type of information and context.

8) Security measures

We implement reasonable safeguards, including:

• Access controls (need-to-know)
• Logging/traceability (system-dependent)
• Hosting/security measures
• Operational procedures

No system is perfect, but we work to reduce risk.

9) Your rights and choices

Depending on applicable law, you may:

• Request access to your personal information
• Request correction of inaccurate information
• Withdraw consent
• Request information about our practices

To exercise your rights, contact: ventes [at] myowntelco [dot] net.

10) Contact (privacy person responsible)

Person responsible: Frédéric Jean

Email: ventes [at] myowntelco [dot] net

Response time: we typically respond within a reasonable time.

11) Changes

We may update this policy. The "Last updated" date indicates the current version.

For material changes, we may post a notice on the website.