Multi-channel (voice/SMS/email)
TTS voice, SMS, and email with configurable channel strategy and retries.
Servatus
Servatus - multi-channel mass notifications with geo-targeting and reporting.
Reach the right people fast via voice (TTS), SMS, and email with configurable scenarios, geo/segment targeting, and clear campaign traceability.
- Multichannel delivery
- Geographic or segment targeting
- Send windows and retries
- Delivery reporting
What it is
Servatus is an operational communications platform to run automated voice, SMS, and email campaigns targeted by segments or geographic areas, with monitoring, exceptions, and reporting.
- For: municipalities, utilities, transportation operations, high-volume organizations
- Use cases: emergencies, service notices, reminders/confirmations, drills
- Outcome: faster reach, reduced operational load, traceability
Key capabilities
Geo-targeting and segmentation
Target a geography or segment/list based on your data.
Scenarios and campaigns
Reusable templates, send windows, drills, and testing.
Responses and exceptions
Confirmation/feedback flows when enabled and exception follow-up lists.
Reporting and history
Delivery/reach metrics, exceptions, and campaign history.
API/export integrations
Connect with upstream/downstream systems in your context.
Key use cases
Paratransit
Problem: No-shows, late cancellations, and high inbound confirmation call volume.
Solution: Advance reminders, confirmations/cancellations, and imminent-arrival notices through multichannel communications.
Outcome: Fewer lost trips and better rider readiness.
Channels: Voice, SMS
See solutionCitizen alerts and utilities
Problem: Rapidly inform the right area during incidents/notices.
Solution: Geo-targeted voice/SMS/email campaigns with traceability.
Outcome: Faster outreach and better inbound call control.
Channels: Voice, SMS, Email
See solutionRecurring campaigns
Problem: Drills/tests and seasonal messaging are hard to standardize.
Solution: Reusable scenarios, scheduling, and campaign reporting.
Outcome: Repeatable process and stronger operational readiness.
Channels: Voice, SMS, Email
Talk to a specialistFAQ (Servatus)
Which channels are supported?
Voice (TTS), SMS, and email depending on configuration and context.
Can we geo-target an area?
Yes. You can select an irregular polygon using a geographic map.
Where do contact lists come from?
From your source systems (segments/lists) or agreed integrations.
Can we schedule campaigns and retries?
Yes, with configurable weekday and weekend schedules.
Can recipients respond/confirm?
Available depending on scenario and configuration options.
How does reporting work?
Communication statuses, exceptions, campaign history, and export options.
Can we integrate via API?
Yes, via APIs or secure exports depending on the service scope.
Can we support French/English?
Yes, with FR/EN scripts and campaign setups.
How do we run drills/tests?
A test environment is available at all times to validate your campaigns and messaging.
Need to deploy a scenario (emergency, service notice, reminders)? Let’s align on the Servatus setup that fits best.