Custom IVR + speech recognition

Custom IVR with speech recognition - automate high-volume requests.

An IVR guides callers, collects and validates information, confirms the request, and routes to the right service - 24/7 - with a keypad (DTMF) fallback for accessibility.

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What is an IVR?

An IVR (interactive voice response) is a phone application that guides callers, collects information (speech or keypad), validates it, and triggers an action: confirmation, routing, transaction, or update.

  • 24/7 self-service for common requests
  • Intelligent routing and deflection
  • Structured data capture + confirmations

When IVR is most relevant

Call peaks

Absorb high volume without overwhelming teams.

Repeatable transactions

Automate frequent updates, declarations, and status checks.

Routing and qualification

Route to the right service based on caller profile and request type.

Operational traceability

Keep confirmations, history, and activity reporting.

Key capabilities

Speech recognition + DTMF fallback

Speech improves speed; keypad maintains accessibility.

Custom call flows

Scripts, validations, and exception handling for your context.

Confirmations and reference IDs

Clear confirmations and tracking references.

Intelligent routing

Transfers, queues, and priorities using defined rules.

Integrations (APIs/DB/exports)

Connect to your business systems under your constraints.

Reporting and analytics

Volumes, intents, drop-offs, transfers, and trends.

Integration options

API integration (preferred when available)

Real-time exchanges with upstream and downstream systems.

Secure file exchange / exports

Batch mode through controlled import/export workflows.

Database integration

Context-dependent approach when architecture allows.

We adapt to your constraints and security requirements.

Need to automate a high-volume flow? Let us align on an approach that fits your operational context.

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