Reliability
Services built for continuity, with monitoring and operational rigor.
Entreprise SoftConseil Inc.
About SoftConseil
Entreprise SoftConseil Inc. designs and operates telecom solutions that automate critical communications — across voice, SMS, email, and IVR — with a focus on reliability, integration, and service continuity.
Since 1998 • 24/7 services • Québec • Voice/SMS/Email • API integrations
Our mission
Our principles
Clarity & integration
Secure APIs and data flows — we integrate with existing systems without disruption.
Accountability
Tested flows, measurable outcomes, and continuous improvement.
Help organizations communicate and automate at volume, 24/7 — in a measurable, integrable, reliable way.
What we do (plain language)
We automate critical communications and self-service workflows. That includes custom IVR (with speech recognition), multi-channel outreach (voice/SMS/email), telephony platforms (VoIP/PBX), and back-office services (transcription/data capture) when human processing is still required.
Custom IVR + speech recognition
Example: repeatable transactions, identification, confirmations
Multi-channel notifications
Example: reminders, alerts, service notices, TTS messages
VoIP/PBX & audio conferencing
Example: SIP lines, numbers, daily conferences
Back-office (transcription/data capture)
Example: PDF → structured data, batch delivery + quality control
Milestones
- 1998 — SoftConseil founded
- 2000s — Telecom projects and custom IVR
- 2010s — Multi-channel platforms and API integrations
- Today — 24/7 automation, measurement, and scaled deployments
Detailed references available upon request (subject to permissions).
Where we operate
We deliver and operate from Québec, with complementary operational capacity in Cameroon for back-office workflows (transcription/data capture), governed by our tools, procedures, and quality controls.
Québec
- Architecture, development, and integrations
- Project delivery, support, and operations
Cameroon
- Dedicated back-office team (transcription/data capture)
- Supervision, training, quality controls, and traceability
How we ensure quality
- Secure internal tools, role-based access
- Quality control (sampling/validation)
- Batch delivery + tracking and auditability
How we work
1) Discovery (30–60 min): goals, scope, volumes, integrations
2) Initial rollout: one priority use case, tracking metrics, and fast iteration
3) Scale: expansion, new channels, documentation
4) Operate: monitoring, support, continuous improvement
Team
Leadership
Product vision and delivery
Architecture
Integrations, IVR, telecom
Operations
24/7 monitoring and quality
Technical and operations team, including a dedicated team in Cameroon.
Tell us about your context and operational priorities.